Water Boil Advisory Update: 5 p.m. March 16 - The Water System Advisory is lifted for the Suburban Woods Neighborhood.
All water quality tests are negative for contaminants - thus the water is safe to drink. No boiling of water is needed.
Thank you for your patience as we worked to make repairs.
Kannapolis Issues Water System Advisory for Suburban Woods Neighborhood
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Update 3:30 p.m. March 15 - Water has been restored to the neighborhood. The water system advisory and boil water recommendation is still in place. We anticipate that the boil water recommendation will be lifted tomorrow. We will post an update when it is lifted.
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This morning, March 15, a water main break occurred in the Suburban Woods Neighborhood. Several blocks in the immediate area are without water at this point. The affected area includes portions of Crestwood Court, Suburban Drive, Suburban Avenue, Brookshire Avenue, Larry Drive, and Odell Street.
Kannapolis Water Resources Department crews are working to repair the line as quickly as possible. At this point we anticipate repairs to the waterline will be completed within the next couple of hours.
Additional water customers in nearby areas may be experiencing periods of low water pressure and outages where the water main break occurred.
Periods of low or no pressure increases the potential for the backflow of water and introduction of bacteria into the water system.
In an abundance of caution, the City recommends, when water service is restored, customers who had no water or low-pressure water service, boil all water used for human consumption (including water used for drinking, brushing teeth, washing dishes and food preparation) or use bottled water until further notice. We anticipate that all repairs will be completed, and the advisory lifted within 24 to 48 hours. We will post a notice when it is safe to stop boiling water.
Vigorous boiling for one (1) minute will kill any disease-causing organisms that may be present in the water.
Water customers are urged to conserve water whenever possible until the water break is repaired. If you have any questions, please call the City of Kannapolis at 704.920.4444.